Customer satisfaction is very important to us. If you have any problems with our products, please contact us.
We suggest you carefully check the details of your order (size, color, style, etc.) as the products are tailored to your requirements. All orders are subject to our exchange and return policy.
EXCHANGE AND RETURN POLICY
All changes are subject to approval.
To request a change it is necessary to contact us via email firstname.lastname@example.org within the first 2 days after the delivery of your order.
To be eligible for an exchange your garments need to be in the original shipping condition, we do not accept damaged, washed, tagless and any other alteration products.
Do not return your purchase unless you are notified by mail of the change pre-authorization.
Once we notify them of the return, it is necessary to send the product to our offices.
You are responsible for paying your own shipping costs to return your items. Shipping costs are not refundable.
We suggest that you consider a trackable shipping service or purchase shipping insurance. We are not responsible for the items during the return journey.
AUTHORIZED AND UNAUTHORIZED CHANGES
1 Any costume made garment is NOT subject to change, meaning "costume made" any item manufactured under specific measures and / or color change in its original design; Custom-made products may be canceled due to dissatisfaction before shipment when we send photos of the finished garment, the refund for such cancellation will be 40% of the total product.
2 Non-custom products can be returned for an exchange: Non-custom products are made by generic sizes and in the same color as the original design.
3 Discounted products regardless of whether they are costume made or not, are NOT subject to change.
4 Fabric samples, accessories, cleaning supplies, express service or shipping costs are not eligible for exchanges or returns
The change may apply to any garment if and only if the items are defective, damaged or differ from the original order for reasons attributable to KRIS GOYRI
DEFECTIVE, DAMAGED OR POORLY PACKAGED PRODUCT
For products with defects, damage or if the product received is not the same as I order, it must be reported within the first 2 days after the delivery of your order; For this procedure it will be necessary to send evidence either in photography and / or video showing the defect or damage.
Once the change is approved, we will provide you with a shipping guide, which must be delivered to our carrier together with the garment in a closed package.
Once the conditions for the return are confirmed, we send you a credit code for the amount of your purchase.
- Any return will have to be notified to the mail email@example.com.
-Once the authorization is confirmed by email, the garment will have to be sent to our offices with a note on the return packaging with the number of your order. Also mail us shipping and delivery information including the carrier's company name and tracking number.
Customers are responsible for the entire process and return shipping charges with the exception of defective, damaged and poorly packaged products. In this case, KRIS GOYRI will provide them with the return shipping guide and the necessary documents.
-For international shipments it will be necessary to fill out 5 copies of the Return Invoice that we will send by mail with the return confirmation. If the invoices are not completely filled, the shipment will not go through customs and will return to your address.
- When its comeback mailing comes to our direction, favor of considering 3 to 7 working days (depending on the period) so that its comeback is processed. In case its comeback does not expire with all the striped conditions, the mailing will be sent on returning to its domicile.
We save ourselves the right to deny the returns that did not expire with the authorized period or the products that are not in the same conditions that when the mailing is delivered to him.
PROBLEM OF DESVÍACIÓN OF COLOR
The color palettes in the web site are exact to see really the color samples nevertheless the different color representation according to the monitors, a minimal color difference can exist since the properties of color change in accordance with the cloths, and the cloths of different lots can have a light difference.
As soon as the color was confirmed, if the client is not satisfied by the color of its product, we cannot accept returns or changes. We recommend to ask for a cloth sample in line or to check them in person before placing an order.
PROBLEM OF SIZE OR ADJUSTMENT
As our pledges are done to hand and to the measurement, the final piece can change of one inch (2-3 cm) in two directions based on the stated measurements. It is habitual, for the majority, to have small modifications to achieve a perfect adjustment.
Our patronistas have reserved additional cloth in the side seams to allow less modifications.
In case he is not completely satisfied by the adjustment of its garment, we recommend to him to look for a local workbox to do adjustments.
If the size of its garment differs from the specifications of its order for more than 2 inches, do not hesitate to choose between the following options:
- We advise of looking for a local workbox to do the adjustments. In this case, we will reimburse up to 20 % of the price of the pledge (excluding costs of mailing and service express).
- They can return its product after having received our assertion by mail and we offer a free modification service to fit its pledge. They will have to Pre-pay the cost of mailing of comeback that they will be reimbursed after the delivery of the comeback under presentation of the receipt of mailing. We offer a maximum of 50USD for mailing cost.
If the pledge does not fit properly but it is in accordance with the specifications that it requested, the product cannot be been sick or changed. We recommend to look for a local workbox under your own cost. Favor of knowing that if its order specifications differ much of its last request from adjustment, the change of size cannot be possible.
POLITICS OF CHANGES & CANCELLATION
- In payment Waiting: The orders will be cancelled automatically after 14 days without receiving its payment.
- Paid: The changes are authorized* they generate a credit but they can cause a price difference.
- Production: The orders into status Production cannot change but they will be eligible to a máximum of 40 % of refund for cancellation.
- I list to Send: The orders into status Ready to Send cannot change but they will be eligible to a máximum of 40 % of refund for cancellation
- Envoy: The orders into Sent status can neither change nor cancel.
*The credit is based on the finished payment of its order.
We are grateful for its interest in the mark KRIS GOYRI. We are honorados for its consideration! If it has more doubts, favor of contacting us. We are to serve to him!
I REIMBURSE & CREDIT
We reimburse the products done to the measurement by 40 % of the total price by dissatisfaction before the mailing. Once its cancellation has been confirmed, we will request immediately its refund and will order an assertion mail.
Also we reimburse the orders when the product offered is already not available.
The refund period may vary according to the payment method you have selected. Our bank will refund within 7 business days after confirmation by mail. The credit time back to your account depends on the credit card issuer.
We give purchase credit when we authorize a product change. A credit code will be sent to your email.